I completely understand that life happens, children become unwell, plans change, and sometimes cancellations occur at short notice. If you do need to cancel or postpone your session, please let me know as soon as possible.
The booking fee paid at the time of booking is non-refundable. However, if you need to reschedule, your booking fee can be transferred to a new session date.
Booking fees are valid for 12 months from the original booking date.
Due to the volume of work produced each year, I am unable to store client images indefinitely.
All images are securely archived for 3 years from the date of your session. After this period, files may be permanently deleted.
If you do not return your image selections within a reasonable timeframe, I cannot be held responsible for images that are later deleted from the archive.
Clients are strongly encouraged to download and back up all purchased images upon delivery.
Please note that all booking fees are non-refundable.
The booking fee covers:
Time spent on consultations and meetings
Securing your date in the diary
Administrative preparation
Turning away other enquiries for the same date
The remaining balance is due one week prior to the event.
If the booking is cancelled after the final balance has been paid, this payment is also non-refundable.
In certain circumstances, I may offer an alternative shoot up to the value of the original booking fee. This can be discussed on an individual basis.